BillfoldSupport
Where is my data stored?
Only on your iPhone and in your own private iCloud database. It never passes through our servers, and we can't see it. See the Privacy Policy for details.
How do I move my data to a new iPhone?
Sign in to the same Apple Account on the new iPhone, make sure iCloud is on, and install Billfold. Your data syncs automatically. You can check the status in Billfold > Settings > iCloud Sync.
iCloud sync isn't working. What should I check?
Check that your iPhone is signed in to an Apple Account, that Billfold is allowed to use iCloud in Settings > [your name] > iCloud, that your iCloud storage isn't full, and that you're online.
Once that's sorted, go back to Billfold and syncing resumes on its own.
How many cards does the free version hold?
Up to 10 cards in your wallet; archived cards don't count. Billfold Pro removes the limit, or you can archive cards you no longer use.
How do I get Billfold Pro back after reinstalling or switching phones?
Sign in with the Apple Account you purchased with, open the Billfold Pro screen in the app and tap Restore.
How do I cancel my subscription?
On your iPhone, go to Settings > [your name] > Subscriptions, choose Billfold and tap Cancel Subscription. Cancel at least 24 hours before the current period ends; you keep Pro until then. Refunds are handled by Apple at reportaproblem.apple.com.
Where do exchange rates come from? Can I enter my own?
Billfold fetches the latest rates from Frankfurter, a public exchange rate service, when you open the app. You can also enter a rate for any currency in Settings > Currency & Rates.
Face ID doesn't recognize me. How do I get in?
If Face ID fails, you can unlock with your iPhone passcode instead.
How do I delete all my data?
Deleting Billfold removes its data from that device. To also delete the data in iCloud, go to Settings > [your name] > iCloud > Manage Account Storage, find Billfold and delete its data. This can't be undone.
Contact us
For bug reports and feature ideas, email support@trybillfold.app.
If you can, include your iPhone model, iOS version and Billfold version (found in Settings > About Billfold). Please don't send account numbers or passwords.